The School Family Worker service is part of Hertfordshire's Families First Early Intervention strategy. To find out more visit:

All School Family Workers are skilled and experienced and trained to support families. All personnel involved with St Albans Plus and Vista and delivering services on our behalf are trained in safeguarding and hold enhanced CRBs with the company.

The St Albans Plus team of School Family Workers in St Albans are there to support your child and to help remove barriers to their learning.  They are non-judgemental in their approach and can support you with:

  • Routines and boundaries
  • Bullying and internet safety
  • Separation
  • Changing school/Transition
  • Communication with your teenager
  • Housing and benefit support
  • Rewards and sanctions – anger and behaviour management
  • Supporting SEN

St Albans Plus quality assures all its associate personnel, Counsellors and Mentors.  We ensure Counsellors and Mentors have up to date relevant qualifications.

Counsellors have, as a minimum, the Advanced Diploma in Therapeutic Counselling and AQA High Diplomas and are members of MBACP – their professional body.  All our Counsellors are experienced practitioners who follow the BACP ethical codes of practice and receive regular clinical supervision.

Our Mentors have a background in education, youth work or counselling and receive regular supervision.

The team


Jo Maher

Deputy Partnership Development Officer

Karin Ridout

Office Manager

Pam Tolchard

School Family Workers

Chris Engstrom

Claire Coker 

Jackie Green

Katie Hildreth

Leanne Shaw

Penny Baker

Behaviour Support Worker

Stacy Holland


Helen Uwins

Suzanne Towner


Janet Wiggins

Karen Broom

Mark Broom

Mike Rose

Suzy Michaels